Change on submitting Tickets to Nedap Smartdesk

Dear Smartdesk user,

Please note that up from 1 October 2024 there will be a change with respect to our ticket handling.

Up from the mentioned date, new tickets can only be submitted by using the portal ( https://smartdesk.nedap.com ).

It will not be possible any longer to send an email for a new ticket.

The advantage by submitting tickets by the portal is that by using the portal you will be lead automatically through all needed information.

It will help us improving our service to you, as important information such as G-number of tester and/or fixture, article number of the tested product, etc. must be added at the ticket.

All this additional information makes it easier for us investigate and solve your ticket. Beside solving your ticket, it also gives us a better overview of mentioned problems pro tester (G-number).

We fully understand that, special in the beginning, it will take some additional time to submit a ticket, but in the end, it will be a profit for us all.

Once a ticket is submitted, the follow-up communication can be done by email, by responding on the received email from our ticket system (just as it is now).

Notes:

If you are not already registered at Nedap Smartdesk, use the Sign up button at the upper right.
In case a new ticket will be submitted by mail, our ticket system will return to the applicant that no ticket is made:

Hi <ticket.requester>

Thanks for reaching out to SmartDesk Support T&M
Your ticket raised through email is closed.
Please use the self service portal to resolve your query

Thanks

If you have any questions, please let us know,

Best Regards,

Nedap Smartdesk